Confidential Disclosure Agreement (‘CDA’)
Through our Business Development Managers a mutual CDA can be quickly exchanged to enable our chemists to immediately progress an evaluation of the best technical solutions to serve your needs. Any information provided is disseminated under control, and all staff are bound by a company secrecy agreement.

Project assessment
We will assess a proposed project in terms of its complexity, scaleability, likely batch strategy, best fit with our assets, etc. At this stage any perceived risks will be identified to ensure that they can be adequately mitigated within our proposed scope of work. We also use an extended group of the best minds in the company at this stage to identify key issues and come up with the most useful ideas for progression, regardless of who the final project manager will be.

Proposal
We take pride in the quality of our proposals, and gain excellent customer feedback on their content, transparency and innovation. We will always include our best thinking on where breakthroughs could be made to shorten timelines; improve yields and quality; reduce costs; etc.

Assign project team
Awarded projects will be assigned a dedicated Project Manager who will assemble a team representing all of the functions required to ensure success. The Project Manager will be assigned based upon clearly mapped technical competences relative to the complexity of the project. All Project Managers are appraised on the outcomes of their projects and on direct customer feedback.

Deliver OTIF
On time in full (‘OTIF’) delivery performance is constantly measured, and we will always strive to exceed requirements. In order to ensure best delivery performance we will invest in the best possible process design to give robustness and reliability.

Review and feedback
Every project undergoes rigorous review in order to assess and improve performance, and ‘Campaign Reports’ containing performance metrics are produced. To help us to understand your ongoing needs, and strive for continuous improvement in meeting them, we like to elicit customer feedback. Where customers do not have their own system, we will forward a ‘project feedback form’ requesting the customer to rate our performance and provide a commentary.